Privacy & Cookies Policy
This privacy and cookies policy sets
out how BUDGET STRETCHER Limited uses and protects any information that you
supply us when you use this website.
Cookies
A cookie is a small file which asks
permission to be placed on your computer's hard drive. Once you agree, the file
is added and the cookie helps analyse web traffic or lets you know when you
visit a particular site. Cookies allow web applications to respond to you as an
individual. The web application can tailor its operations to your needs, likes
and dislikes by gathering and remembering information about your preferences.
Why do we use Cookies?
We use traffic log cookies to
identify which pages are being used. This helps us analyse data about web page
traffic and improve our website in order to tailor it to customer needs. We
only use this information for statistical analysis purposes and then the data
is removed from the system.
Overall, cookies help us provide you
with a better website, by enabling us to monitor which pages you find useful
and which you do not. A cookie in no way gives us access to your computer or
any information about you, other than the data you choose to share with us.
You can choose to accept or decline
cookies through the cookie bar and button at the top of the website. These
preferences can be changed at any time for analytics and marketing cookies
through this bar. Any cookies listed in the “Internal Cookies” section of this
document can be disabled by your browser but will prevent the site from working
i.e. your shopping cart will not be able to add products.
External Cookies
We use Google Analytics to improve
our website by tracking user use. This will provide a cookie to track your
visit to our website. Their cookie policy can be found at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
We use tawk.to, a live chat solution
by tawk.to ltd, as our chat box. This uses cookies to identify and track
visitors to allow our support agents to better understand your queries. Their
cookie policy can be found at: https://www.tawk.to/privacy-policy/
Social network cookies are also used
on our website for both Facebook and Twitter. These cookies allow you to like,
share or tweet about our products. The cookie policy for these two networks can
be found at: https://www.facebook.com/policies/cookies/ and https://help.twitter.com/en/rules-and-policies/twitter-cookies
Internal Cookies
Cookieconsent_status |
Following your consent to cookies
this cookie stores your preferences. These can be changed at any time |
Currency |
Your preferred currency |
Language |
Your preferred language |
Timezone |
Your time zone |
OCSESSID |
Your current session (i.e. current
login, shopping cart data) |
Privacy
BUDGET STRETCHER Ltd is committed to
ensuring that your privacy is protected. Should we ask you to provide certain
information by which you can be identified when using this website, then you
can be assured that it will only be used in accordance with this privacy
statement.
BUDGET STRETCHER Limited may change
this policy from time to time by updating this page and it replaces all
previous Privacy Policies. This policy is effective from 25/05/2018 and
contains our compliance to General Data Protection Regulation (GDPR)
regulations.
We are the data controller for the
purposes of GDPR. You can read more about your rights under GDPR here:
https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en
When we collect data
· User Registration – Personal data collected through the user
registration process i.e. email, name, address.
· Website Browsing – When you browse our website as detailed in our
Cookie policy we may collect information on how you use our website.
· Contact/Orders/Enquiries (via Phone, Website or
Email) – Personal data collected when
orders are made i.e. email, name, address.
· Contact through the Live Chat System – As per our Cookie Policy we use Tawk.to as
our chat platform. Their terms and conditions and privacy policy can be found
here
o https://www.tawk.to/terms-of-service/
o https://www.tawk.to/privacy-policy/
o The data provided through this tool
and it’s compliance to GDPR is detailed at: https://www.tawk.to/data-protection/gdpr/
· Newsletter Registration – On registration to our newsletter we record your
personal data and consent to be emailed marketing information from us. This can
be changed in your account preferences at any time.
What data we collect
· Contact Information (Name, Address, Phone
Number(s), Email Address(es))
· Payment Information – We do not store any payment
information and only hold information on amounts paid.
· Order Information
· IP Address(es)
What we do with the information we
gather
We require this information to
understand your needs and provide you with a better service, and in particular
for the following reasons:
· Internal record keeping.
· We may use the information to improve our products
and services.
· We may periodically send promotional emails about
new products, special offers or other information which we think you may find
interesting using the email address which you have provided should you be
subscribed to our newsletter.
Who do we share this information
with?
Information is only shared on receipt
of an order or enquiry to arrange delivery of the items requested or to inquire
for delivery information.
Payments through the website are
handled through Paypal. Details of their privacy policy can be found
here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full
The chat box is managed by Tawk.to
which is a chat solution provided by Tawk.to Limited. Their privacy policy can
be found here: https://www.tawk.to/privacy-policy/
Security
We are committed to ensuring that
your information is secure. In order to prevent unauthorised access or
disclosure, we have put in place suitable physical, electronic and managerial
procedures to safeguard and secure the information we collect online. We do not
store any payment information on our servers and all passwords for user
accounts are fully encrypted.
Controlling your personal information
You have the following rights for the
data of yours that we hold which can be done through the GDPR tools page
· Access to your Data –You can request to see all
data we hold on you
· Changes to your Data – You can request updates to
any incorrect entries of your data
· Deletion of your Data – You can request all data we
hold on you to be deleted
· Stopping Marketing – You can request we stop
marketing communications