Budgetstretcher Privacy and Cookie Policy

Privacy & Cookies Policy

This privacy and cookies policy sets out how BUDGET STRETCHER Limited uses and protects any information that you supply us when you use this website.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Why do we use Cookies?

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies through the cookie bar and button at the top of the website. These preferences can be changed at any time for analytics and marketing cookies through this bar. Any cookies listed in the “Internal Cookies” section of this document can be disabled by your browser but will prevent the site from working i.e. your shopping cart will not be able to add products.

External Cookies

We use Google Analytics to improve our website by tracking user use. This will provide a cookie to track your visit to our website. Their cookie policy can be found at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

We use tawk.to, a live chat solution by tawk.to ltd, as our chat box. This uses cookies to identify and track visitors to allow our support agents to better understand your queries. Their cookie policy can be found at: https://www.tawk.to/privacy-policy/

Social network cookies are also used on our website for both Facebook and Twitter. These cookies allow you to like, share or tweet about our products. The cookie policy for these two networks can be found at: https://www.facebook.com/policies/cookies/ and https://help.twitter.com/en/rules-and-policies/twitter-cookies

Internal Cookies

Privacy

BUDGET STRETCHER Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

BUDGET STRETCHER Limited may change this policy from time to time by updating this page and it replaces all previous Privacy Policies. This policy is effective from 25/05/2018 and contains our compliance to General Data Protection Regulation (GDPR) regulations.  

We are the data controller for the purposes of GDPR. You can read more about your rights under GDPR here: 
https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en

When we collect data

·        User Registration – Personal data collected through the user registration process i.e. email, name, address.

·        Website Browsing – When you browse our website as detailed in our Cookie policy we may collect information on how you use our website.

·        Contact/Orders/Enquiries (via Phone, Website or Email) – Personal data collected when orders are made i.e. email, name, address.

·        Contact through the Live Chat System – As per our Cookie Policy we use Tawk.to as our chat platform. Their terms and conditions and privacy policy can be found here

o   https://www.tawk.to/terms-of-service/

o   https://www.tawk.to/privacy-policy/

o   The data provided through this tool and it’s compliance to GDPR is detailed at: https://www.tawk.to/data-protection/gdpr/ 

·        Newsletter Registration – On registration to our newsletter we record your personal data and consent to be emailed marketing information from us. This can be changed in your account preferences at any time.

What data we collect

·        Contact Information (Name, Address, Phone Number(s), Email Address(es))

·        Payment Information – We do not store any payment information and only hold information on amounts paid.

·        Order Information

·        IP Address(es)

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·        Internal record keeping.

·        We may use the information to improve our products and services.

·        We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided should you be subscribed to our newsletter.

Who do we share this information with?

Information is only shared on receipt of an order or enquiry to arrange delivery of the items requested or to inquire for delivery information.

Payments through the website are handled through Paypal. Details of their privacy policy can be found here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

The chat box is managed by Tawk.to which is a chat solution provided by Tawk.to Limited. Their privacy policy can be found here:  https://www.tawk.to/privacy-policy/

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store any payment information on our servers and all passwords for user accounts are fully encrypted.

Controlling your personal information

You have the following rights for the data of yours that we hold which can be done through the GDPR tools page

·        Access to your Data –You can request to see all data we hold on you

·        Changes to your Data – You can request updates to any incorrect entries of your data

·        Deletion of your Data – You can request all data we hold on you to be deleted

·        Stopping Marketing – You can request we stop marketing communications